In your project, go to the ANALYSIS REPORTS menu and then >Transactions to track your users' activity.
1- A dashboard with key indicators and their evolution over 30 days:
- Registered users: indicates all users who have created an account on your platform.
- Active users: the number of users who have subscribed to one or several of your offers.
- Trial period: the number of customers who are in a trial period and therefore not being charged.
- Unsubscriptions: the number of unsubscriptions in the last 30 days.
2- List of subscribers
A list of users who have subscribed to your offers is available with the following information:
- The email address
- The name of the subscriber
- The payment interface, OKAST, Stripe, Appel, Google, etc.
- The price of the offer to which the subscriber has subscribed
- The name of the offer to which the subscriber has subscribed
- The status of the subscriber. Several statuses are possible:
- Unknown: the subscriber’s status is unknown.
- Unpaid: the subscriber has not paid.
- Canceled: the customer’s subscription is canceled (for example, if his bank account does not have sufficient funds).
- Error: there is a payment error, to get the details you just have to move your mouse over the wording, it could be.
- Incomplete: the customer has not finalized the authentication process (see article here for more information).
- Incomplete expired: the deadline to finalize the double authentication has passed.
- Past due: in the event of a payment error, we try again to collect the customer for 3 days, after this period the subscription is canceled.
- Trialing: the customer is in trial period and no sampling has yet been done.
- Active: the client is active.
- The frequency of payments defined by your subscription offer: monthly, annual, etc…
- The date of the first payment
- The date of the next payment
It is possible to display this list for a year, for a year, for 6 months, for 3 months, for a month, for a week, for the previous day or the current day.
Finally, this list can be downloaded in.csv format
3- The list of unsubscribers
You will also find a list of all your unsubscribed users. With the following information:
- The email address
- The name of the subscriber
- The offer to which the subscriber has subscribed
- The subscription date
- The unsubscription date
- Reasons for unsubscribing
It is possible to display this list for a year, for a year, for 6 months, for 3 months, for a month, for a week, for the previous day or the current day.
Finally, this list can be downloaded in.csv format
4- The list of customers who have rented streaming content (TVOD)
Finally, from this menu you will also have a list of all customers who have purchased your TVOD offers, with the following information:
- The email address
- The name of the subscriber
- The payment interface, OKAST, Stripe, Appel, Google, etc.
- The price of the transaction
- The title of the TVOD offer
- The Type of TVOD
- The duration of the rental streaming
- The date of the rental
