Has your card expired or been lost and you no longer pay for your package?
To apply for a new card, you have two options:
1. During the current validity period, terminate your current subscription and subscribe again.
2. Contact support and we will send you a Stripe payment link that allows you to enter a new card.
For managing your users' payment methods, see this article.
If one of your users has lost their card or had it stolen, follow these steps:
1. On the next payment, the bank will reject the payment because the card has been blocked. Stripe will then flag up an error and the person will automatically receive an email from us with the payment link in it.
But if they don't receive the emails, because their phone has been stolen for example....
2. From Stripe (without deleting your user's payment card), the customer can update their card with a link.
- You need to go (with the customer's email address) to the customer's page in your Stripe portal.
- Open the last 'Payment' page.
- Scroll down to find the 'Connection' section, then click on the blue 'Invoice' link.
- On this new page, scroll down to find the 'Details' section and send them the 'Payment page' link.